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Terms & Conditions

Payment

NORLY Denmark accepts following credit cards:

- Visa
- Mastercard
- Visa Electron

All prices on this site are DKK and includes Danish VAT.
In some countries they will put national toll on the goods - NORLY Denmark is not responsible for extra toll, VAT or other costs.
The amount will be deducted from your account, when the purchased item(s) leaves our stock.
NORLY Denmark or any third party will not have access to your personal information.
Euroline safely secures them in encrypted systems.


Delivery

We always make sure that your order will arrive, if any questions please don’t hesitate to contact us.
All orders placed on www.norlydenmark.com will be shipped the same work-day.
We deliver to the following countries: Denmark, Sweden, Norway, Germany, France, England, Netherlands, Spain, Finland & USA.
- For other countries, please contact us before placing an order and we will work out shipping possibilities.

Prices for delivery are:
Denmark (below 499 DKK) - 25 DKK
Denmark (above 499 DKK) - Free

All orders in Denmark are shipped with Post Danmark and are fully insured.
Delivery time in Denmark is usually 1-3 working days.

All other countries listed above (below 80 euro): 7 Eur.
All other countries listed above (above 80 euro): Free

All orders in EU countries are shipped with Post Danmark and are fully insured.
Delivery time in EU countries is usually 2-5 working days. 

When your order leaves our warehouse, you will receive a tracking number via e-mail, which can be used to track your order.

Haven’t you received your package on time, then please do the following:
- Once again check your mailbox, is there a note from the postoffice?
- Contact your local postoffice if the package is waiting for you.
- Is the address you entered in the order correct?

Policy

When we receive your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the case that our stock level was incorrect at the time we received the order. If we should be unable to deliver the order, or parts of it, we will contact you by e-mail or phone, and give you the opportunity to cancel the order.

Return policies

If you wish to exchange a product into another size, color etc, please contact us so we are able to reserve the new item in our stock immediately.

You are always entitled to an exchange or refund within 14 days after you have received your package, as long as the item has not been used.

All original packaging, price labels etc. shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced.

Also, please enclose your receipt and a short explanation as to why you wish to return the package.

NB. In case of returns or exchange of goods, the customer holds the shipping cost.

Problems caused by un-cautious use are not refundable or exchangeable.

Return address:

NORLY Denmark
Sabroesvej 5B 3,3
7400 Herning